Dell Recruitment for Freshers/Exp as Associate on Jan 2014

Company Name: Dell International Services

Designation : Customer Care-Voice Associate

Experience: 0 – 4 Years

Qualification: Any Graduate

Location: Chennai

Salary : As Per Industry

Job Details:
Follow the AR workflow process.Document findings and suggest/take next step for resolutions.Conduct quality check and provide feedback to team members.English Voice and Accent skills.Established working knowledge and demonstrate resolution on claims (Accounts Receivable- US Healthcare).
Basic knowledge in MS office.0 – 24 + months calling experience with US Healthcare industry. Freshers can also applyCandidates who have more than once absconded from an organization.

Apply Mode : Online

To Apply : Clickhere

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Freshers & Exp Walk-In at “DELL SERVICES” : International Voice Process : Delhi/NCR : On 29 Nov – 6 Dec 2013

Company : Dell International Services India Private Limited
Website : www.dell.com/services
Education :  Any Graduate /PG / BE/B.Tech (CSE/IT)
Experience   :  0 – 2 Years
Location : Delhi/NCR, Gurgaon, Noida

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Direct Walk Ins For International Voice Process From 29th November 2013 – 6th December 2013 @ Dell, Delhi/NCR
Salary: INR 1,75,000 – 2,25,000 P.A. Best in the Industry
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role: Associate/Senior Associate -(Non-Technical)
Job Description :
Greetings from Dell International Services!
Excellent opening for International Voice Process
Job Description:
- Excellent Communication in English.
- Comfortable working in Night Shift.
- Calling Healthcare Insurance representative in US on patients and doctors behalf.
- Looking for growth and knowledge.
Education Details:
- Any Graduate and Post Graduate.
-  Fresher cannot apply however candidates with more than 6 months experience can apply.
- B.E/B.Tech (Other than CSE/IT) can apply however less than 65%
- MCA/ MS (IT/CSE) are not eligible.
- Diploma candidates can apply (10 + 3 & 12 + 3).
Walk-In Date: 29th November 2013 – 6th December 2013 (No interviews on Saturday and Sunday)
Location of Interview:
Dell International Services
Vipul Tech Square, Opposite to Golf Course,
Gurgaon, Sector 43, Pin – 122002
Documents to carry:
1. Resume
2. Photo ID proof
Thanks and regards,
Sonika Kanwar
Dell International Services
Email : Ellora_Dutta(at)dellteam.com
Telephone: 01244579196

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Dell Jobs in Hyderabad Recruitment For Client Technical Support Associate - November 2013

Dell Jobs in Hyderabad Recruitment For Client Technical Support Associate - November 2013 


Company Name : Dell

Qualification     : BE,B.Tech

Experience        : 1 - 3 Years

Job Location      : Hyderabad

Job Role           : Client Technical Support Associate


Role & Responsibilities:

* Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.

* Owns customer issues from beginning to resolution (handles in place).

* Assists customers by diagnosing problems and providing resolutions for technical and service issues.

* Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.

* Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.

* Recreates, identifies and provides input on unique or recurring customer problems.

* Remains knowledgeable of Dell’s product line, current industry products and technologies.

* Focuses on delivering a positive customer experience according to Dell standards.

* Monitors and tracks issues to ensure accurate resolution.

Desired Profile:

* Minimum Graduates in any stream. (10+2+3)

* Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience – full time experience.

* 1-3 years of relevant technical troubleshooting experience.

* Candidates with technical qualification ( B.tech/ BE with Computer Science and IT).


How To Apply:

Apply Here

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