Company Name : IBM
Designation : Technical Support Associate – IT Help Desk
Qualification : Any Graduate/Diploma
Experience : 0 – 4 Years
Location : Bangalore / HyderabadSalary : Best in Industry
Job details:
Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
Understanding of operating systems
Freshers/ (Experienced up to 4yrs)
Bachelor’s Degree/ Diploma (12+3)
Fluency in Communications Skills (both spoken and written)/ soft skills
Excellent Communication skillsApply Mode: Walk in Walk in Date : 9th – 13th December 2013
Time : 1 PM – 4 PM
Venue :
IBM India Private Limited,
EGL D Block , Intermediate Ring Road,
Koramangala, Bangalore- 560071
Or
IBM India Pvt Ltd,
IBM Tower, 3B, MindSpace, Survey No. 64,
APIIC Software Layout, Madhapur,
Hyderabad-560081.
Walk-in Date: 14th December 2013
Walk-in Time: 10 AM – 1 PM
Venue:
IBM India Pvt. Ltd,
SA 1, Opp to Jalbhavan,
Banerghatta road, Bangalore
or
IBM India Pvt. Ltd,
3A, Mindspace, Madhapur,
Hi-Tech City, Hyderabad
Contact Persons: - Deepak / Arun / Shravan.
